Refund policy

30-DAY MONEY-BACK GUARANTEE
We want you and your cat to love your Purrboxer. If you are not satisfied, you have 30 days from the date of delivery to request a refund.

DAMAGED OR DEFECTIVE ITEMS
If your item arrives damaged, defective or incorrect, email us within 30 days of delivery with your order number and a photo of the issue. We will send a free replacement or issue a full refund. No return needed.

CHANGED YOUR MIND?
You can return the item within 30 days of delivery if it is unused, clean and in its original packaging. Return shipping costs are the customer's responsibility. Once we receive and inspect the item, we will issue a full refund of the product price.

HOW TO START A RETURN
Email artovodigital@gmail.com with your order number and the reason for your return. We will reply within 24 hours on business days with the return instructions. Items sent back without first contacting us will not be accepted.

REFUNDS
Approved refunds are issued to your original payment method within 5-7 business days. Depending on your bank, it may take a few extra days to appear on your statement.

NON-RETURNABLE ITEMS
Items that have been used, washed or damaged after delivery, and gift cards, cannot be returned.

CONTACT
For any question about returns or refunds, email artovodigital@gmail.com.